The Cakery at          

On-A-Stick Bakery

1004 Main Street Unit 11 Fishkill NY 12524
 

Onastickbakery@gmail.com

845-202-7281

www.facebook.com/onastickbakery

Instagram: @onastickbakery

Twitter: @onastickbakery

 

Hours of Operation:

Tuesday - Friday

11:00 a.m. - 7:00 p.m.

Saturday

10:00 a.m. - 5:00 p.m.

CLOSED Sunday and Monday

Our Store Policies

  • Custom Pickup and Travelling with Tiered Cakes, Cakes, Cupcakes

Tiered Cakes, Cakes and Cupcakes are to be handled with the utmost care!  When picking up any cake it is recommended that it is located in an already cool vehicle and on a flat surface, NOT on the car seat where the cake will be leaning. It is also recommended that some sort of skid resistant material be used to keep the cake box from sliding when traveling. Use extreme Caution when driving. Stopping short will cause the cake to slide and could possibly result in the cake coming apart or cupcakes to tumble. Once you leave the bakery with a Tiered Cake, Cake or Cupcakes, The Cakery at On-A-Stick Bakery is NOT responsible for any damages incurred as it is out of our control. We do offer Delivery of all cakes.  The delivery fee is based on the distance to the delivery location. Local deliveries in the Fishkill area start at $20.

 

  • Deposit Policy

All custom orders placed are not yet confirmed until a 30% deposit is paid. Deposits are collected to begin preparation and cover purchases needed in advance of custom orders. Deposits are non-refundable.

 

  • Order Cancellation Policy

The Cakery at On-A-Stick Bakery understands that plans change and we will gladly assist you in making changes to your order date and time whenever possible. We accept weekday cancellations by phone only (845-202-7281) prior to 2:00 pm, 3 business days before your event.  All changes must be handled directly with a representative of The Cakery at On-A-Stick Bakery and confirmed.  The Cakery at On-A-Stick Bakery reserves the right to charge a cancellation fee if insufficient time is given.  30% of the entire order will be charged for cancellations 48 hours prior to the event.  100% of the entire order will be charged for canceling the order with less than 48 hours notice.   It is entirely up to The Cakery at On-A-Stick Bakery discretion, to change or otherwise offer any other options to the customer.  Special orders (Highly Decorated Cakes) that are not picked up will NOT be refunded.  Orders that require delivery and cannot be delivered due to customer’s wrong information or availability will be taken back to The Cakery at On-A-Stick Bakery and stored until further notice from customer.  Should you require a future delivery date, you will be held responsible for an additional delivery charge. Because of the nature of our business and our quality and freshness assurance, we will dispose of any cake, cupcake, baked item that is not picked up or delivered within 48 hours of the original  order pickup/delivery date/time.

 

  •  Custom Cake Orders

Custom decorated cakes include wedding cakes, grooms cakes, sculpted and carved cakes.  The latest time available to order a Highly Decorated cake is the Tuesday prior to the weekend required at noon. (5 days MINIMUM)  The above Order Cancellation Policy will apply for those situations. During peak holiday season The Cakery at On-A-Stick Bakery reserves the right to adjust the cut-off date if orders have exceeded our production capabilities. To avoid being cut-off two weeks notice is typically preferred for a highly decorated cake.

 

  • Changes to this Statement

Please note that the above policies may be subject to modifications from time to time. Any significant changes to this policy will be posted here.

 

 

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