The Cakery at          

On-A-Stick Bakery

1004 Main Street Unit 11 Fishkill NY 12524
 

Onastickbakery@gmail.com

845-202-7281

www.facebook.com/onastickbakery

Instagram: @onastickbakery

 

Hours of Operation:

 

Wednesday - Friday

11:00 a.m. - 7:00 p.m.

 

Saturday

10:00 a.m. - 5:00 p.m.

 

CLOSED Sunday - Monday

 

Tuesday by Appointment

 

Our Store Policies

 

  • Customer Pickup and Travelling with Tiered Cakes, Cakes, Cupcakes, Custom Orders

Tiered Cakes, Cakes, Cupcakes and other Custom orders are to be handled with the utmost care!  When picking up any order it is recommended that it is located in an already cool vehicle and on a flat surface, NOT on the car seat where the order will be leaning. It is also recommended that some sort of skid resistant material be used to keep the order from sliding when traveling. Use extreme Caution when driving. Stopping short will cause the order to slide and could possibly result in damage to the order.  Once you leave the bakery with a Tiered Cake, Cake, Cupcakes or other Custom Order, The Cakery @ On-A-Stick Bakery is NOT responsible for any damages incurred.  

 

  • Deposit Policy

All custom orders placed are not confirmed until a 30% non- refundable deposit is paid.

 

  • Order Cancellation Policy

The Cakery @ On-A-Stick Bakery understands that plans change and we will gladly assist you in making changes to your order date and time whenever possible. We accept cancellations by phone only (845-202-7281) prior to 2:00 pm, 3 business days before your event.  All changes must be handled directly with a representative of The Cakery @ On-A-Stick Bakery and confirmed.  The Cakery @ On-A-Stick Bakery reserves the right to charge a cancellation fee if insufficient time is given.  30% of the entire order will be charged for cancellations 78 hours prior to the event.  100% of the entire order will be charged for canceling the order with less than 78 hours notice.   It is at the discretion of The Cakery @ On-A-Stick Bakery to offer any other options to the customer.  Custom orders that are not picked up will NOT be refunded.  Orders that require delivery and cannot be delivered due to customer’s wrong information or availability will be taken back to The Cakery @ On-A-Stick Bakery and stored until further notice from customer.  Should you require a future delivery date, you will be held responsible for an additional delivery charge. Due to the nature of our business, we will dispose of any cake, cupcake, baked item that is not picked up or delivered within 48 hours of the original order pickup/delivery date/time.

 

  •  Custom Orders

A minimum two weeks notice is typically preferred for placing a custom order.  The Cakery @ On-A-Stick Bakery reserves the right to adjust the ordering cut-off date if orders have exceeded our production capabilities. 

 

  • Changes to this Statement

Please note that the above policies may be subject to modifications from time to time. Any significant changes to this policy will be posted here www.onastickbakery.com

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